Privacy Policy

1. Information We Collect

CleaningDirectory.net collects information from both service seekers (prospects) and service providers (businesses). The information collected depends on how you interact with our platform.

From Service Seekers (Quote Requests)

When you submit a quote request, we collect:

• Name, email address, and phone number
• Project location and service area
• Service type and project details
• Property type and square footage
• Preferred contact method and timing
• Any additional information you provide in your request

From Business Owners (Listings)

When you claim or submit a business listing, we collect:

• Business name, address, and contact information
• Owner/representative name and contact details
• Business license and insurance information
• Service areas and types of services offered
• Business hours, years in business, and staff size
• Photos, logos, and marketing materials
• Payment information for premium features

Automatically Collected Information

• Browser type and device information
• IP address and general location data
• Pages visited and features used
• Search queries and interactions with listings
• Referral source and navigation patterns

2. How We Use Your Information

For Service Seekers

When you submit a quote request, we use your information to:

• Match you with appropriate cleaning service providers in your area
• Share your contact details and project information with qualifying companies
• Enable service providers to contact you with quotes and information
• Send you confirmations and follow-up communications
• Improve our matching algorithms and service quality

For Business Owners

We use business information to:

• Create and maintain your business listing on our directory
• Verify business credentials and legitimacy
• Send you lead notifications and quote requests from prospects
• Process payments for premium services and features
• Send account updates, platform changes, and business opportunities
• Send commercial communications about our SaaS products, subscriptions, and services
• Contact you regarding sales, marketing, partnerships, and product offers
• Provide information about consulting services, training, and educational content
• Share promotional offers, discounts, and special programs
• Monitor for fraudulent activity and policy violations

Commercial Communications Consent: By claiming or maintaining a business listing, you consent to receive commercial communications from CleaningDirectory.net. These communications support our legitimate business interests in providing platform services, offering upgrades, and maintaining business relationships. You can opt out at any time as described in our Terms of Service.

General Platform Operations

• Provide, maintain, and improve our services
• Respond to inquiries and provide customer support
• Detect, prevent, and address fraud and security issues
• Analyze usage patterns and optimize user experience
• Comply with legal obligations and enforce our policies

3. Information Sharing and Disclosure

Important: We do not sell your personal information to third parties. However, the core function of our platform involves connecting service seekers with service providers, which requires sharing certain information.

Quote Request Information Sharing

When you submit a quote request, your contact information (name, phone, email, and project details) will be shared with cleaning companies that serve your area and offer the services you need. By submitting a request, you explicitly consent to this sharing and authorize these companies to contact you. Typically, your information may be shared with 3-5 qualifying service providers.

Business Listing Information

Information you provide for your business listing is publicly displayed on our directory, including company name, location, services, contact details, and other listing information. This information is visible to all platform visitors and search engines.

Automatic Listings: Business listings may be created from publicly available information sources, including public business directories, databases, and records. If your business appears on our platform automatically, you may claim it to manage the information or contact us to request modifications or removal.

Service Providers and Partners

We work with trusted third-party service providers who perform services on our behalf, including hosting, analytics, email delivery, SMS notifications, and payment processing. These providers have access only to information necessary to perform their functions and are obligated to maintain confidentiality.

Legal Requirements

We may disclose information if required by law, legal process, government request, or to protect the rights, property, or safety of CleaningDirectory.net, our users, or others.

4. Cookies and Tracking

We use cookies and similar tracking technologies to collect usage information and improve your experience. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

Types of Cookies We Use

• Essential Cookies: Required for platform functionality
• Analytics Cookies: Help us understand usage patterns
• Preference Cookies: Remember your settings and choices
• Marketing Cookies: Used to deliver relevant advertisements

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

Security measures include:

• Encryption of data in transit and at rest
• Regular security audits and monitoring
• Access controls and authentication requirements
• Secure hosting infrastructure

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Opt-Out: Unsubscribe from marketing communications
• Object: Object to certain processing activities

To exercise these rights, contact us at info@cleaningdirectory.net.

7. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, we securely delete or anonymize the data.

8. Children's Privacy

CleaningDirectory.net is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a prominent notice on the platform. Your continued use after changes indicates acceptance of the updated policy.

11. Contact Us

For questions or concerns about this Privacy Policy or our data practices: